Digital Experience Analytics
We leveraging digital experience analytics to help our clients understand customer journeys and identify customer struggle.
Pereion Solutions
Digital Experience Analytics Consulting
Pereion Solutions provides consulting services to help our clients leverage Digital Experience Analytics. We enable our clients to gain insights into their customer journeys and identify struggle points. By leveraging a broad range of use cases, we can pinpoint potential digital user experience issues and uncover the root causes.
Offerings
Conversion Rate Optimization
Conversion Rate Optimization (CRO) is the process of improving the percentage of website visitors who complete a desired action, such as filling out a form or making a purchase. Conversion Rate Optimization is a critical function for eCommerce organizations.
Case Studies
eCampus
Shubert Ticketing
Shubert Ticketing
Faced with challenges in the ever-changing textbook market, largely due to the shift from print to digital content, eCampus set out to improve customer experience, increase conversion rates and boost site performance and functionality. One of the main areas of focus was identifying and quickly resolving customer struggle. Together with the implementation of Acoustic Tealeaf and CX Analytics services from Pereion Solutions, eCampus is now able to replay website interactions and pinpoint areas of friction to improve customer satisfaction. https://www.ecampus.com/
Shubert Ticketing
Shubert Ticketing
Shubert Ticketing
With a complex and high volume check-out flow for both online and mobile customers, Shubert Ticketing was striving to understand their customer engagements and struggles to successfully optimize their digital experiences across all channels. Through the deployment of Acoustic Experience Analytics (Tealeaf) along with the expert assistance of Pereion Solutions, Shubert Ticketing gained valuable insight into their customers' journeys and behaviors to identified areas and quickly resolve customer struggle resulting in exceptional customer experiences. http://www.shubertticketing.com/