Offerings

  With our deep expertise in Customer Experience Analytics, our team can help your business leverage Customer Experience Analytics to gain greater customer insight and improve the web and mobile customer experience for your customers. Specializing in several leading customer experience solutions, let us assist you in getting the most out of your investment. 

Our Services include:

• Setup and implementation
• Training and skills transfer on best practices
• Create objects and alerts to track user activity
• Create reports and dashboards for various audiences
• Segment user sessions based on various factors to identify and report on specific customer issues
• Provide session analysis to identify issues and customer struggle points based on segmentation, using session timelines and replays
• Deploy heatmaps and page analytics
• Setup performance analytics to track site performance issues
• Identify customer struggle points, such as rage clicks, and quantify the business impact
• Identify opportunities to improve web and mobile customer experience
• Dedicated Customer Experience Analyst to act as a help desk and assist distributed teams create events and reports to support their individual use cases

Pereion can assist in developing personalization and A/B testing plans that are built on data and analytics. A testing plan is critical to determine what changes to make, any testing plan needs to be grounded in data.

Our Services Include:

• Development of use cases and requirements for personalization and testing
• Assistance with configuration of product or content recommendations
• Help creating and configuring segments and zones
• Implementation of A/B testing and custom metrics